Privacy policy.
ABN 68 658 501 743
Samoedra Pty Ltd
At Samoedra, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit or make a purchase from our website: www.samoedra.au (the “Website”).
By using our Website, you consent to the terms outlined in this Privacy Policy.
1. What We Collect
We collect personal information you provide directly to us, including:
Full name
Email address
Billing and shipping address
Phone number
Payment details (processed securely via third-party platforms)
Purchase history
Survey responses or product reviews (if provided)
Communication preferences
We may also collect certain data automatically through cookies, such as:
IP address
Browser type
Device ID
Time zone
Browsing behaviour on our site
2. How We Use Your Information
We use your information to:
Fulfill and manage your orders
Send transactional and promotional emails
Personalise your shopping experience
Respond to customer inquiries and support needs
Improve our website, products, and services
Comply with legal obligations
We will never sell your personal data.
3. Marketing Communications
You may choose to opt in to receive newsletters and promotional offers. You can unsubscribe at any time using the "unsubscribe" link in our emails.
4. Cookies
We use cookies and similar technologies to enhance your user experience, analyse performance, and personalise content. You can manage cookie preferences through your browser settings.
5. Third-Party Services
We may share your information with trusted third-party providers for the purpose of:
Payment processing (e.g. Stripe, PayPal)
Shipping and logistics
Email marketing and customer relationship management
Website analytics (e.g. Google Analytics)
These providers are only given access to the information necessary to perform their specific services.
6. Data Storage & Security
Your personal information is securely stored on encrypted servers hosted in Australia or internationally. We implement industry-standard measures to protect your data from unauthorised access, alteration, or disclosure.
7. Accessing or Updating Your Information
You may request access to, update, or delete your personal data by contacting us at info@samoedra.com.au. We may need to verify your identity before fulfilling your request.
8. Changes to this Policy
We reserve the right to amend this Privacy Policy at any time. Changes will be posted on this page and take effect immediately.
Contact Us
For any questions about our Privacy Policy, please contact:
Email: info@samoedra.com.au
Shipping & Returns Policy
Shipping Information
We ship Australia-wide and internationally.
Standard Shipping (Australia): 3–7 business days
Express Shipping (Australia): 1–3 business days
International Shipping: 7–14 business days depending on location
Shipping fees are calculated at checkout. You will receive a tracking number via email once your order is dispatched.
International Orders
Duties, taxes, and customs fees may apply depending on your country. Samoedra is not responsible for additional charges imposed by local customs authorities.
Returns & Refunds
Due to the nature of our products as ingestible wellness formulations, we do not accept returns or exchanges for change of mind or opened items. This policy is in place to ensure the integrity, safety, and hygiene of our formulations for all customers.
We kindly ask that you review all product information carefully before placing your order. If you have any questions, our team is happy to assist you prior to purchase.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. We’ll make it right.
Subscription Cancellations
You can cancel or modify your subscription at any time through your account or by emailing us at least 48 hours before your next billing cycle.